FAQ

On this page we have the answers to the most common questions you might ask before becoming a customer of The Left-Handed Shop. If you have any other questions please don't hesitate to contact us using our contact form.

About the company The Left-Handed Shop

Our guarantee and returns policy

Payment methods and security

Delivery times and charges

How to order

Tax, duty and customs regulations

Cancelling your order

Use of your e-mail and mailing address

Use of cookies

How to get in contact with us

Our security policy

Problems with adding products to the Shopping Basket




About the company The Left-Handed Shop
We are a Swedish limited company and registered under the name Allt För Vänsterhänta i Sverige AB (which translates to Everything For Left-Handers in Sweden Ltd). Owner and manager of the company is Andreas Wennick. You can contact Andreas by sending an e-mail to andreas@theleft-handedshop.com


The company was established in 2002 when a web site for left-handers in Swedish was launched. The web site is still in use and you can visit it at alltforvansterhanta.se
In 2007 we decided to expand our business and open a web site for international customers as well.

We are registered with the Swedish Companies Registration Office with registration number 556596-4367 and our VAT-nr is SE556596436701.

If you have any questions regarding the products featured on our web site or any ordering or customer service issues, please contact us by e-mail. If your question is regarding an order, it would help if you could quote the order number from your confirmation e-mail.To contact us please use our contact form.

We will answer all e-mails within 24 hours. If you want to speak to us, please send us your telephone number and we will call you as soon as possible.


Our guarantee and returns policy
We are confident that you will like our products but if you don't just send them back.
We have a 30 days "no questions asked" guarantee for all products. Just send us an e-mail, return the products and we will refund your money.
If any of the products you buy from us are in any way faulty we will replace them at our cost (including the postage of any faulty goods returned to us)within 12 months from the date of purchase. On some products the producer gives an extended guarantee. In these cases we of course extend our guarantee to the same length as the producer.

Always contact us first before returning any goods.


Payment methods and security
We accept payment by VISA or Mastercard and you can choose to pay in Euros or USD. We use DIBS payment services to process credit cards online. DIBS is the leading payment service provider in Scandinavia, certified by banks and card acquirers to handle secure payment transactions - your guarantee that your payments are in the safest of hands. If you want to visit their web site click here .

DIBS supply us with the possibility to use MasterCard SecureCode and Verified by Visa. When you reach the final stage of our checkout and click the button "Make the Order" you will be forwarded to DIBS web site which of course uses a SSL certificate (read more about SSL certificates below). You enter your credit card number and validate your payment on DIBS secure web site.



At our web site you will fill in your e-mail address, name, address and so on. This information also has to be protected and we use a 128-bit SSL certificate. The SSL Protocol is designed to provide privacy between two communicating applications. This means that the information you send to us once you have entered the checkout is sent using secret key encryption.

You know that you have entered the "safe zone" when the http changes to https in front of our address. In most web browsers you will also see a small padlock or an unbroken key in the lower right corner of your web browser or to the right of the address field. You can read more about our handling of you personal information under "Our security policy" below.


Delivery times and charges
We use the Swedish company Posten and send all orders with regular surface mail. This means that normal delivery time will be 3-6 days to destinations in Europe and 5-10 days to all other destinations. Our charges to all destinations are:

Order value up to €50.00 (approx. 75 USD) shipping is €5.00 (approx. 7,5 USD) , all higher orders are free of charge.


How to order

To order on our website just follow these steps

1. Choose if you want the prices shown in Euros or USD. This is made in the upper right corner under "Currency"

2. Browse the categories and select the products that you would like to buy by clicking the blue "Add" button. Before you decide you can click on "More details" to find out more about the product or "Large view" to see a bigger picture of the product. If you change your mind you can always click "View basket" and remove or change the number of items you want.

You can always see the items you have added on the right hand side under "Shopping Basket"

3. When you are done shopping press the "Checkout" button or if you want to come back later you can choose "Save Basket". If you want to make the products you have chosen available for other people to buy for Christmas or a birthday click "Create Wish List" If you want to make any changes before continuing to "Checkout" click "View basket"

4. When you reach the 1st step of our "Checkout" you will be asked to enter your e-mail address under "New Customers". Then press the button "Proceed". If you are already a customer enter your e-mail address and your password under "Previous Customers" and then press proceed. If you have forgotten your password you can enter your e-mail address under "Forgotten Your Password?" and press "Remind Me"

5. At the 2nd step of our "Checkout" you will be asked to choose "Country of residence" that is the country you live in. Then select "Shipping destination" that is to what country the goods should be delivered. If you are ordering the products for yourself just choose "Same as above". If you want the products to be sent to somebody else choose the country where this person is living. You must also enter the postcode or zip code of the shipping address under "Shipping postcode/Zip". Then press "Proceed"

6. Fill in the information under "Customer Information" and if the products are not going to be sent to you fill in also "Shipping Information"

Under "Customer Contact Information" you must choose a password and if you want you can fill in your telephone number, this will be used if we need to contact you concerning your order.

If you want you can leave us a message under "Comments / Additional Information"

At the end there are three boxes you can tick. The only box that is mandatory is the last one. "I agree to the terms and conditions applicable to orders made on this web site" must be ticked in order for the purchase to made. We advise you to read the terms by clicking on the link " View Terms And Conditions" just below the box. The other two boxes should be ticked if you want an e-mail when your order status is updated and if you want to subscribe to our newsletter.

Then press "Make the Order"

7. There will be a short delay and you will then be forwarded to DIBS secure web site where you enter your card details. Once your card has been approved by DIBS you will see an order confirmation and if you have chosen to get e-mails when your order status is updated you will recieve an e-mail with full order details.

Normally we despatch orders on the working day after they are placed and delivery is usually made within 3-6 days to destinations in Europe and 5-10 to all other destinations.


Tax, duty and customs regulations
The prices shown on this web site include Swedish VAT (Sales tax).
If you live in the European Union, Swedish VAT will be included in the price you pay according to EU regulations. Goods sent within the EU are never subject to any taxes, regulations, or import duties.

If you live outside the European Union, the Swedish VAT will be deducted from your products before you pay. This means that the prices you see will be 20% lower (5% for books) once you reach the final stage of our "Checkout".

According to EU regulations VAT should not be charged if the person recieving the goods is living outside the EU. You may be subject to import duties or other taxes levied by your customs authorities. You will be responsible for any additional charges as we have no control over these charges and cannot predict what they will be.


Cancelling your order
You can cancel your order any time up until it is despatched by e-mail. You should be aware that we try to to despatch all orders within 24 hours.

If you are not able to cancel before despatch, you can return them under our 30 days guarantee but if you have changed your mind we will be grateful if you cancel before we send the goods.


How to get in contact with us
If you have any questions regarding the products featured on our web site or any ordering or customer service issues, please contact us by e-mail. If your question is regarding an order, it would help if you could quote the order number from your confirmation e-mail. To contact us by e-mail please use our contact form.

We will answer all e-mails within 24 hours. If you want to speak to us, please send us your telephone number and we will call you as soon as possible.

If you have any complaints about our business, web site or products, please let us know as soon as possible.

If you are returning products our address is:

The Left-Handed Shop
Hogerudsgatan 8 C
216 18 Limhamn
Sweden


Use of your e-mail and mailing address
You can read more about this further down under "Our security policy".

When you place an order on our web site, we will send a confirmation e-mail to the address you registered with.

If you have ticked the box asking to be added to our mailing list, we will send occasional e-mails when we have things that we think may be of interest to you.

We will never make your e-mail available to any other business or organsiation.

We will use your mailing address to send your order. As with your e-mail address, we will never make your address available to anyone else.

Concerning encryption of the information you send read the "Payment methods and security" chapter above.


Use of cookies
A cookie is a small text file that a web site puts on your local hard drive so that it can remember something about you at a later time. Our online ordering system uses a cookie to record a unique reference on your computer so that we can keep track of your order and retain the contents of your shopping basket.

Please note that we do not use cookies for any other purpose than to be able to process your order. Most web sites use cookies so if you are using the internet regularly your web browser will most certainly already allow cookies.

If your system is set to disallow cookies, you will not be able to use our shopping system.

To change your settings, search for "cookies" in your browser's help screen.

Firewalls Certain firewalls can block our cookies. Since there are a number of firewalls available we cannot present some specific guide and we urge you to contact the producer of the firewall and/or read the documentation carefully.

If a problem appeares when you visit our web site, try to close down your firewall temporarily or configure it so that it allows cookies from us.


Our security policy
This security policy applies to the collection of information via the web site Theleft-handedshop.com By becoming a customer of The Left-Handed Shop you approve of the handling of personal information stated in this policy.

When you create your personal account (becoming a customer), we will request certain information, including your e-mail address. If you choose to make a purchase on the web site, we will request all information needed to invoice and deliver the goods to you.

The Left-Handed Shop will gather and use your personal data to operate the web site and to deliver the services requested by you. For example we use your e-mail address to send service related messages to you as well as newsletters if you have requested them.

The personal data you make available on this web site will not be forwarded outside of The Left-Handed Shop

We are committed to protect your personal data. We use extensive security measures and processes to protect your personal data from unauthorized access. When we transfer confidential information lika your name, address and so on, it is protected by encryption and the security protocol SSL (Secure Socket Layer).


Problems with adding products to the Shopping Basket
This happens when your computer cannot deal with so called "cookies". A prerequisite for shopping on our web site is that your computer accepts cookies. To change your settings, search for "cookies" in your browser's help screen.

Firewalls: Certain firewalls can also block our cookies. Since there are a number of firewalls available we cannot present some specific guide and we urge you to contact the producer of the firewall and/or read the documentation carefully. If a problem appeares when you visit our web site, try to close down your firewall temporarily or configure it so that it allows cookies from us.